Privacy Policy

Last updated: April 22, 2025

This Privacy Policy explains how [Your Company] (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you use our services, including SMS messaging via 10DLC-compliant channels and integrations with platforms such as Aircall.io. We are committed to protecting your privacy and complying with U.S. federal and state laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Telephone Consumer Protection Act (TCPA).1. Information We Collect

1.1. Personal Information. We collect information you provide directly, such as:

Name, email address, phone number, and mailing address
Account credentials (username and password)
Payment and billing details
Communication preferences (including SMS opt‑in status)

1.2. Automatically Collected Information. When you interact with our services, we may collect:

Device and browser information (IP address, operating system, device identifiers)
Usage data (pages visited, features used, time stamps)
Cookies and tracking technologies (see Section 7)

1.3. Third‑Party Sources. We may receive information from third parties, including:

Aircall.io and other integrated service providers
Analytics and advertising partners
Publicly available sources

2. How We Use Your Information

We use your personal information for the following purposes:

Providing and managing services: To operate, maintain, and improve our offerings.
Communications: To send transactional messages (e.g., account updates) and, with your consent, promotional SMS or email. SMS communications are sent via a registered 10DLC number in compliance with TCPA and carrier rules.
Customer support: To respond to inquiries, troubleshoot issues, and provide assistance.
Billing and transactions: To process payments, prevent fraud, and comply with legal obligations.
Analytics and marketing: To understand service usage, optimize performance, and tailor marketing campaigns.
Legal compliance: To detect and prevent misuse, comply with law enforcement, and enforce our Terms of Service.

3. SMS Consent and Opt‑Out

3.1. Consent. By providing your phone number and opting in, you expressly consent to receive SMS messages from us for informational or promotional purposes. Consent is obtained via clear opt‑in mechanisms (e.g., checkboxes, written agreements).

3.2. Opt‑Out. You can withdraw consent at any time:

Reply STOP or UNSUBSCRIBE to any SMS from us.
Contact us at [support@example.com] or [phone number].

Once we receive your opt‑out request, we will process it within 24 hours and cease promotional messaging. You may continue to receive non‑promotional messages (e.g., service alerts). Message and data rates may apply.4. Disclosure of Your Information

We may share your personal data with:

Service providers: Aircall.io, hosting providers, payment processors, CRM and analytics platforms.
Affiliates and business partners: For joint promotions or integrations.
Legal and security purposes: To comply with legal obligations, respond to lawful requests, and protect our rights.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.5. Data Security

We implement industry‑standard measures, including TLS encryption, secure servers, and access controls, to protect your data. However, no method of transmission or storage is 100% secure. You acknowledge and accept that you use our services at your own risk.6. Your Privacy Rights

6.1. California Residents

If you are a California resident, you have additional rights under the CCPA/CPRA:

Right to Know: Request disclosure of categories of personal data collected, used, shared, or sold.
Right to Delete: Request deletion of personal data, subject to certain exceptions.
Right to Opt‑Out of Sale: We do not sell personal information; no action is required.
Right to Non‑Discrimination: We will not discriminate against you for exercising your rights.

To exercise these rights, contact us at [privacy@example.com] or call [phone number]. We will verify your request and respond within 45 days.

6.2. Other U.S. Residents

You may request access to, correction of, or deletion of your personal data by contacting us at [privacy@example.com]. We will respond within a reasonable timeframe and comply with applicable law.7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Recognize and authenticate users
Remember preferences and settings
Analyze site usage and performance
Deliver targeted advertising

You may manage your cookie preferences via your browser settings or opt‑out of certain tracking through industry opt‑out mechanisms (e.g., Network Advertising Initiative).8. International Data Transfers

Your data may be transferred to and processed in servers located in the U.S. or other jurisdictions. By using our services, you consent to such transfers. We implement appropriate safeguards to protect data in transit and at rest.9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will:

Update the “Last updated” date at the top.
Provide prominent notice for material changes (e.g., email notification).

Your continued use of our services after the effective date constitutes acceptance of the revised policy.10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

[Your Company]

[Address Line 1]

[Address Line 2]

Email: [privacy@example.com]

Phone: [phone number]

Thank you for trusting us with your information. We are committed to protecting your privacy and ensuring compliance with all applicable laws.

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